Returns and Cancellations
We will accept returns if notified within 2 DAYS of receiving your purchase. A 20% restocking fee will be charged to all non-defective returns. Please note that both the purchased shipping and return shipping are non-refundable.
We offer FREE returns or exchanges if there're any defects associated with the products that are a result of our fault. If any problems are present, please inform us within 2 DAYS as the package is delivered.
We do not accept return or exchange for any blind boxes.
The buyer is fully responsible to enter an accurate and complete shipping address. If the package is returned to us for incorrect address that customers provide, we will refund the price of the items minus a 20% restocking fee.
Refund will be issued once we received the returned package. Please note the delivery time of returned packages is doubled.
We are not responsible for lost, damaged or delayed packages caused by carriers. Also If carriers delay a package for their own reasons, we are not responsible and not be able to refund shipping charges, because we pay full shipping charges to carriers regardless of whether the package is delayed.
International orders may be subject to duties or taxes upon arrival in your country. The buyer is fully responsible for these fees and taxes charged by your country. We are not responsible for these charges. If the order is not picked up due to unpaid duties, the purchase price minus 20% restocking fee will be refunded, but the shipping fee will not be refunded.
We do accept order cancellations within 2 days before we shipped out the items.
No return for ON SALE item unless it's damaged.